I Don’t Trust Gmail. Here’s Why.

I have had an email address with Gmail for probably 20 years. I mean my email address is my name @ Gmail. No numbers, no weird abbreviations, no strange punctuations, just my firstnamelastname @gmail.com How long has it been since that was possible?

Three or four years ago I began receiving emails to my address that were clearly intended for another person with my same name. Their email was literally my email address! At first I thought it was just an glitch in the system. Later I thought perhaps they had simply mis-typed their name (maybe left out a letter or something) or had made up a name so that they did not get spam emails. However, many of those emails were for legitimate purposes – receipts from Tractor Supply or from their cell phone provider. What gives?

Doing the Same Thing And …

You’ve heard the saying “the definition insanity is doing the same thing over and over again and expecting a different result.” And I think you’ll agree that this ‘definition’ is commonly true. But, what about those times when you do the same thing each and every time and get a different result? That, my friends, is the definition of randomness. And, it’s far more common than you think.

The ONE THING

I love to read and love to learn, so it is no suprise that one of my favorite pastimes is to wander through bookstores. I love perusing the titles, skimming a few pages of those that interest me and maybe marking a few to add to my reading list. It’s a habit I developed probably thirty years ago.

One of the subject areas I generally skim is the business management section. Learning about management styles and techniques is interesting and informative. Last fall, however, as I was skimming titles, I had an epihany. As I skimmed the titles I became aware of just how many titles purported to embue the reader with “the one thing” that they could do to be the best leader, the best manager, to build the most successful company, and … well, you get the idea. As I looked further, I found books of similar types in other subject areas. It seems that everyone one is looking for the ONE THING that gives them an advantagse. The problem was that in skimming the books it quickly became apparent that the “one thing” differed from book to book.

What’s Wrong with Asking for a “Highly Satisified” Rating?

Virtually all businesses today are concerned about how the public perceives them. They recognize – and rightfully so, in my opinion – that customers who have a positive experience, who receive great service, or receive quality, tasty foods are more likely to be repeat customers. They also know that customers who have a poor experience are just as unlikely to return. Thus, measuring the customer experience by asking the customer to complete a survey of their experience is an important means for getting information on how well the company is doing in meeting the customers’ needs and expectations. I’m not sure all managers understand the value of the survey and the need for accurate feedback.

Science Fiction and the Polymath

Throughout my junior high years I was a huge science fiction fan. One of my favorite authors of the time was Isaac Asimov. I was quite surprised to learn that Asimov not only wrote science fiction but had also penned books, short stories, and essays that ranged from religion (Guide to the Bible), chemistry (he was educated as a biochemist), engineering, and the list goes on. This realization intially confused me. How could a science fiction writer be so bold as to write on so many different topics? How could he know enough in each of those fields to qualify himself to write books on them? It would be many years before I encountered the term “polymath”, but surely Asimov earned the title.